Sign in and reach your portalUse the Vacay-branded login page instead of WordPress administration.+

1. Open the Login/Register page.
2. Enter the username or email and password connected to your account.
3. Select Log In.
4. The system routes you to the portal allowed for your role.

ImportantCustomers, agents, and Vacay managers should never need /wp-admin/.

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Get help and contact supportUse support when a task is unavailable or a record looks incorrect.+

1. Open Help Center or Support from your portal.
2. Describe the trip, invoice, booking, or task.
3. Include the visible reference number when available.
4. Do not send card numbers, passwords, or passport images through ordinary email.

ImportantUse the secure document area for sensitive travel documents.

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Run the operations queueUse the Manager Portal for business operations.+

1. Open the Manager Portal.
2. Review payment exceptions, overdue balances, new requests, and inventory alerts.
3. Assign an owner and due date to each exception.
4. Resolve the underlying record, then close the task.

ImportantVacay manager access does not include WordPress administration.

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Review event inventory and pricingApprove event configuration before public sales.+

1. Open Event Sales or Inventory.
2. Confirm the event sales model.
3. Validate packages, occupancy, contracted quantity, holds, sold quantity, and remaining inventory.
4. Review deposit, payment schedule, add-ons, cancellation rules, and room or cabin content.
5. Approve the event only after checkout tests pass.

ImportantThe public starting price must come from currently sellable inventory.

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Resolve payment and duplicate exceptionsProtect the Client → Booking → Invoice → Payment chain.+

1. Open Payment Exceptions.
2. Confirm processor status and transaction ID.
3. Check for an existing client, booking, invoice, and payment application.
4. Do not rerun materialization until duplicate checks pass.
5. Record the resolution and notify the assigned agent.

ImportantA callback replay must not create a second booking, invoice, or inventory reduction.

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Approve agents, content and payoutsUse review queues rather than WordPress administration.+

1. Open the relevant Manager Portal queue.
2. Review the source record and supporting details.
3. Approve, return for correction, or decline with a reason.
4. Confirm the decision appears on the related record.

ImportantSystem configuration and plugin changes remain administrator-only.

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