Vacay Help Center

Vacay Support

How can we help?

Find clear, step-by-step instructions for managing your Vacay account, trips, payments, and portal tasks.

Customer Guide Log In / Register Contact Support
Customer HelpTrips, payments, travelers and documents Agent HelpRequests, quotes, bookings and clients Manager HelpEvents, inventory, approvals and reports
Start here

Choose a task to jump directly to the instructions.

Sign in and reach your portalUse the Vacay-branded login page instead of WordPress administration. Get help and contact supportUse support when a task is unavailable or a record looks incorrect. Review a customer requestWork new requests from the Agent Portal.
Sign in and reach your portalUse the Vacay-branded login page instead of WordPress administration.
  1. Open the Login/Register page.
  2. Enter the username or email and password connected to your account.
  3. Select Log In.
  4. The system routes you to the portal allowed for your role.
ImportantCustomers, agents, and Vacay managers should never need /wp-admin/.
Go to My PortalGet Support
Get help and contact supportUse support when a task is unavailable or a record looks incorrect.
  1. Open Help Center or Support from your portal.
  2. Describe the trip, invoice, booking, or task.
  3. Include the visible reference number when available.
  4. Do not send card numbers, passwords, or passport images through ordinary email.
ImportantUse the secure document area for sensitive travel documents.
Go to My PortalGet Support
Review a customer requestWork new requests from the Agent Portal.
  1. Open Requests.
  2. Select the customer request.
  3. Review event, dates, destination, budget, and notes.
  4. Contact the customer and record the next action.
  5. Create a quote only after validating supplier pricing and availability.
ImportantDo not create a booking or invoice before the customer accepts the quote when Vacay will collect funds.
Go to My PortalGet Support
Create and send a quoteTurn a qualified request into a clear proposal.
  1. Open the request and choose Create Quote.
  2. Add the correct supplier, travel dates, package, pricing, fees, and deadlines.
  3. Preview the customer-facing quote.
  4. Send it to the customer.
  5. Track acceptance or decline in the portal.
ImportantA quote is not a confirmed booking.
Go to My PortalGet Support
Manage bookings and invoicesUse the portal records instead of WordPress posts.
  1. Open Bookings.
  2. Select the booking.
  3. Confirm travelers, supplier confirmation, dates, and advisor assignment.
  4. Open the linked invoice to review payments and balance.
  5. Use Documents and Tasks for follow-up.
ImportantNever record supplier-paid money as a Vacay-collected payment.
Go to My PortalGet Support
Review commissions and payoutsTrack eligible earnings from the Agent Portal.
  1. Open Payouts or Earnings.
  2. Select the related booking or fee.
  3. Review the amount, status, and approval requirements.
  4. Report an incorrect amount to a manager instead of editing the source record.
ImportantRefunded or cancelled activity may reduce or reverse a pending payout.
Go to My PortalGet Support