Vacay Help Center

Vacay Support

How can we help?

Find clear, step-by-step instructions for managing your Vacay account, trips, payments, and portal tasks.

Customer Guide Log In / Register Contact Support
Customer HelpTrips, payments, travelers and documents Agent HelpRequests, quotes, bookings and clients Manager HelpEvents, inventory, approvals and reports
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Choose a task to jump directly to the instructions.

Sign in and reach your portalUse the Vacay-branded login page instead of WordPress administration. Get help and contact supportUse support when a task is unavailable or a record looks incorrect. View your tripYour trip record is the main place for dates, travelers, and current status.
Sign in and reach your portalUse the Vacay-branded login page instead of WordPress administration.
  1. Open the Login/Register page.
  2. Enter the username or email and password connected to your account.
  3. Select Log In.
  4. The system routes you to the portal allowed for your role.
ImportantCustomers, agents, and Vacay managers should never need /wp-admin/.
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Get help and contact supportUse support when a task is unavailable or a record looks incorrect.
  1. Open Help Center or Support from your portal.
  2. Describe the trip, invoice, booking, or task.
  3. Include the visible reference number when available.
  4. Do not send card numbers, passwords, or passport images through ordinary email.
ImportantUse the secure document area for sensitive travel documents.
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View your tripYour trip record is the main place for dates, travelers, and current status.
  1. Open My Trips.
  2. Select the trip.
  3. Review dates, destination, room or cabin, and traveler names.
  4. Complete any tasks marked Required.
  5. Contact your agent if something is incorrect.
ImportantDo not create a second account for the same trip.
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Make a paymentPay from the invoice or payment schedule connected to your booking.
  1. Open Payments.
  2. Select the invoice.
  3. Review the amount due today, remaining balance, and due date.
  4. Choose the available payment method and submit once.
  5. Wait for the confirmation screen and receipt.
ImportantDo not refresh or submit again while a payment is processing. If an error appears, save the message and contact support.
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Add travelers and trip detailsComplete traveler information only inside the secure portal.
  1. Open the trip and select Travelers.
  2. Add or select each traveler.
  3. Enter the required legal-name and citizenship information.
  4. Save the traveler.
  5. Complete passport, flight, or transfer tasks only when requested.
ImportantNames should match the traveler’s government-issued identification.
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Upload and view documentsUse the secure document area for travel documents.
  1. Open Documents from the trip.
  2. Select the requested document type.
  3. Upload a clear supported file.
  4. Confirm the correct traveler and trip.
  5. Wait for the status to change to Received or Approved.
ImportantTravel documents may remain locked until required payments and traveler details are complete.
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